Shipping policy
At AquaPaw Silver, we are delighted to offer Free Standard Shipping on all orders, with no minimum purchase required. We deliver your favorite pet-inspired jewelry straight to your doorstep with zero extra costs at checkout.
1. Order Processing Time
All orders are processed within 14-21 business days (excluding weekends and holidays).
Once your order is processed and dispatched, you will receive a shipping confirmation email containing your tracking details.
2. Estimated Shipping Times
Because each piece is carefully prepared and inspected for quality, delivery times are as follows:
Standard Shipping: 14–21 business days from the dispatch date.
Please note that delivery times may occasionally be affected by holiday seasons, customs clearance, or unforeseen carrier delays.
3. Order Tracking
As soon as your package ships, we will send you a confirmation email with a tracking link. You can use this link to follow your package's journey every step of the way.
4. Incorrect Shipping Address
Please double-check your shipping address during checkout. If you notice an error in your address, contact us immediately at aquapawstudio@gmail.com. Once an order has been shipped, we are unable to change the delivery address.
5. Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us at aquapawstudio@gmail.com with your order number. We will gladly help resolve the issue and ensure you receive your items.
Questions?
If you have any questions about your order or shipping status, reach out to our customer support team at aquapawstudio@gmail.com—we’re always happy to help!